1. Introduction

Last Updated: 19/02/2025

Welcome to VibleaGlow.com (“we,” “our,” or “the store”). This Privacy Policy explains how we protect and use your personal information while you shop and enjoy our products. By using our store, you agree to the practices described here.

Company Information

This website is operated by Vibleaglow, located at Rua do Muro 4705-181 Braga, Portugal. For any questions, contact us at support@vibleaglow.com.

Age Restriction

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from minors.

2. Information We Collect

Personal Information

We collect personal details such as your name, email address, phone number, and shipping and billing addresses, which are necessary to process your orders and provide our services.

Order Details

This includes information about the products you purchase, your order history, and any requests for returns or exchanges.

Payment Information

We do not store your payment card details. All transactions are securely processed through trusted third-party payment providers such as PayPal and Stripe, which may process your payment information outside the European Economic Area (EEA) under GDPR-compliant safeguards.

Technical Data

We automatically collect certain information such as your IP address, browser type, device information, and browsing behavior through cookies and analytics tools to improve user experience.

3. Legal Basis for Processing (GDPR)

  • Performance of a contract: to process and deliver your orders.
  • Legitimate interests: to improve our website and services.
  • Consent: for marketing communications and optional cookies.
  • Legal obligations: to comply with applicable laws.

4. How We Use Your Information

  • To process and deliver your orders efficiently.
  • To communicate order updates and provide support.
  • To send promotional offers (only if opted in).
  • To analyze website performance.
  • To personalize your shopping experience.
  • To comply with legal obligations.

5. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

  • Delivery partners
  • Payment providers (e.g., PayPal, Stripe)
  • Essential service providers
  • Authorities when required by law

All third parties must handle your data securely and in compliance with GDPR.

6. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small files stored on your device that help us improve your browsing experience and provide personalized content.

Types of Cookies We Use

  • Essential Cookies: necessary for website functionality.
  • Analytics Cookies: help us understand website usage and improve performance.
  • Marketing Cookies: used for personalized offers and advertisements (require consent).

Consent and Management

  • By using our site, you consent to the use of essential cookies.
  • Analytics and marketing cookies are only used if you provide consent.
  • You can manage or disable cookies at any time via your browser settings.

Third-Party Cookies

Some cookies are set by third-party services (e.g., Google Analytics, social media). These third parties may collect information about your online activity.

7. Data Security

We implement industry-standard security measures, including SSL encryption, firewalls, and restricted access, to ensure your personal data is protected.

8. Your Rights (GDPR / Data Protection)

As a user, you have the following rights regarding your personal data:

  • Access your personal data
  • Correct any inaccurate data
  • Request the deletion of your data
  • Restrict or object to the processing of your data
  • Withdraw consent at any time
  • Request data portability

Complaints to Data Protection Authorities

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the relevant data protection authority. Examples include:

  • Portugal: CNPD – Comissão Nacional de Proteção de Dados
  • UK: ICO – Information Commissioner’s Office
  • USA: Your state data protection authority or the Federal Trade Commission (FTC)

9. Data Retention

We retain your personal data only as long as necessary for legal and operational purposes.

10. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their content or privacy practices.

11. Promotional Terms

  • Discount codes must be applied at checkout.
  • Codes are time-limited and usually single-use.
  • Promotions cannot be combined unless stated.
  • We may cancel promotions or prevent misuse.

12. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

13. Contact Information

For any questions regarding this Privacy Policy or your personal data, contact us at: support@vibleaglow.com.